At Premium Watches Store India, we strive to deliver high-quality first-copy watches. While we aim for perfection, issues may occasionally arise. Please read our return and refund policy carefully before making a purchase.

Eligibility for Return or Exchange

We accept returns or exchanges only in the following cases:

The product is damaged
You received a wrong item
Items are missing from the parcel

We do not accept returns or refunds based on personal dislikes or change of mind.

हां, हम अपने पार्सल का रिटर्न लेते हैं, लेकिन केवल क्षतिग्रस्त, गलत या गुम हुई वस्तु के मामले में – न कि नापसंद के आधार पर।

Mandatory Conditions

To be eligible for a return or exchange:

A 360-degree unboxing video is mandatory.
- The video must clearly show the sealed package, the entire unboxing process, and the issue, with no pauses, cuts, or edits.
रिटर्न और एक्सचेंज के लिए पार्सल को खोलते हुए का स्पष्ट वीडियो जरूरी है। बिना वीडियो हम सहायता नहीं कर पाएंगे।
Contact us within 2 days of receiving the order.

कृपया ऑर्डर प्राप्त होने के 2 दिनों के भीतर हमसे संपर्क करें।

Business Rules

We dispatch only after your final confirmation.
No returns, exchanges, or refunds will be accepted for:
- Personal dislikes
- Color or minor design differences due to photography or screen display
- Minor issues like loose threads, removable stains, or open stitching

Please get detailed product information via WhatsApp before placing your order.

Return to Origin (RTO)

In case of RTO (e.g., customer not available, wrong address), the customer must pay both RTO and reshipping charges.
No refund will be issued for RTO cases.

Exchange Process

Customers are responsible for return shipping costs in case of exchange.
The product must be returned in its original condition and packaging.
No exceptions will be made.

Video Verification Requirement

All return/exchange requests must include a 360-degree unboxing video as described above.
The issue must be reported within 24 hours of parcel delivery for it to be considered.

Additional Guidelines

If tracking is provided, please stay responsive and report non-receipt within 7 days.
Slight color variations due to photography or screen settings will not be considered valid reasons for return.
While delays may occur, all parcels are dispatched on time from our end.