Citizen Tsuyosa Grey

Shipping & Delivery Policy

At Premium Watch Store India, we deliver first copy watches across all serviceable PIN codes in India. Here's everything you need to know about our shipping and delivery process.

Dispatch Timeline

• Orders placed before 2 PM on working days are dispatched same-day from Mumbai.
• Orders placed after 2 PM or on Sundays/holidays are dispatched the next working day.
• COD orders are dispatched only after order verification via WhatsApp or phone call.

Delivery Timeline

Estimated delivery timelines after dispatch:

• Mumbai & Thane: Next day delivery
• Metro cities (Delhi, Bangalore, Chennai, Hyderabad, Kolkata, Pune): 2-3 working days
• Tier-2 cities: 3-4 working days
• Tier-3 cities & remote areas: 4-6 working days
• North-East India & J&K: 5-8 working days

Delivery times may vary based on courier partner availability, weather conditions, and regional factors.

Shipping Charges

• Prepaid orders: Free shipping across India
• COD orders: ₹100 COD handling charge applies
• No hidden charges — the price shown at checkout is the final price

Order Tracking

• Once your order is dispatched, we send you a tracking link via WhatsApp.
• You can track your parcel in real-time using the courier partner's website.
• For any tracking issues, contact us immediately on WhatsApp.

Courier Partners

We use a courier aggregator service that automatically selects the fastest and most reliable courier for your specific PIN code. This ensures your parcel reaches you in the shortest possible time regardless of your location. Our aggregator partners with India's top courier services, including:

• Delhivery
• DTDC
• Blue Dart
• Ekart Logistics
• India Post Speed Post

The courier assigned to your order is selected based on serviceability, delivery speed, and reliability for your delivery PIN code.

Delivery Address

• Please provide a complete and accurate delivery address at checkout.
• Include landmarks, apartment numbers, and nearby references for faster delivery.
• Changes to delivery address after dispatch are not possible.

Missed Delivery

• If you miss the delivery, the courier agent will typically re-attempt delivery 2-3 times.
• Please respond to courier calls promptly to avoid Return to Origin (RTO).
• If the parcel is marked RTO due to non-availability, reshipping charges will apply.

Delivery Confirmation

Upon receiving your parcel:

• Please record a 360-degree unboxing video while opening the sealed parcel.
• This video is mandatory for any return, exchange, or damage claim.
• Report any issues to us within 2 days of delivery.

International Shipping

We currently ship only within India. For international enquiries, please contact us on WhatsApp.

Contact Us

For any shipping or delivery queries: 📱 WhatsApp: +91 9326380670 📧 Email: [email protected] 📍 Address: A101, Musafir Khana Road, Mumbai, Maharashtra, 400004 Thank you for shopping with Premium Watch Store India.

Return & Refund Policy

At Premium Watch Store India, returns or exchanges are accepted only for damaged, wrong, or missing items. Returns for personal dislike or change of mind are not accepted. Please read our return and refund policy carefully before making a purchase.

Eligibility for Return or Exchange

We accept returns or exchanges only in the following cases:

• The product is damaged upon arrival
• You received the wrong item
• Items are missing from the parcel

We do not accept returns or refunds based on personal dislikes or change of mind.

हां, हम अपने पार्सल का रिटर्न लेते हैं, लेकिन केवल क्षतिग्रस्त, गलत या गुम हुई वस्तु के मामले में — न कि नापसंद के आधार पर।

Mandatory Conditions

To be eligible for a return or exchange:

• A 360-degree unboxing video is mandatory. The video must clearly show the sealed package, the entire unboxing process, and the issue, with no pauses, cuts, or edits.
• Contact us within 2 days of receiving the order.

रिटर्न और एक्सचेंज के लिए पार्सल को खोलते हुए का स्पष्ट वीडियो जरूरी है। बिना वीडियो हम सहायता नहीं कर पाएंगे।

Business Rules

• We dispatch only after your final confirmation.
• No returns, exchanges, or refunds will be accepted for:
  • Personal dislikes
  • Color or minor design differences due to photography or screen display
  • Minor issues like loose threads, removable stains, or open stitching

Please get detailed product information via WhatsApp before placing your order.

Return to Origin (RTO)

• In case of RTO (customer not available, wrong address, parcel refused), the customer must pay both RTO and reshipping charges.
• No refund will be issued for RTO cases.

Exchange Process

• Customers are responsible for return shipping costs in case of exchange.
• The product must be returned in its original condition and packaging.
• No exceptions will be made to this policy.

Video Verification Requirement

• All return and exchange requests must include a 360-degree unboxing video as described above.
• The issue must be reported within 2 days of parcel delivery for it to be considered.

Additional Guidelines

• If tracking is provided, please stay responsive and report non-receipt within 7 days.
• Slight color variations due to photography or screen settings will not be considered valid reasons for return.
• While delays may occasionally occur, all parcels are dispatched on time from our end.

Read Carefully Before Purchase

Please read and understand this policy thoroughly. Ignorance of the policy will not be considered a valid reason for exceptions.

Contact Us

For any return, exchange, or assistance: 📱 WhatsApp: +91 9326380670 📧 Email: [email protected] 📍 Address: A101, Musafir Khana Road, Mumbai, Maharashtra, 400004 Thank you for choosing Premium Watch Store India. We appreciate your trust and look forward to serving you again. Happy Shopping!

Cash on Delivery (COD) — Premium Watch Store India

At Premium Watch Store India, we offer Cash on Delivery (COD) across India for your convenience. Pay in cash only when your parcel arrives at your doorstep — no advance payment required. A nominal ₹100 COD charge applies to all COD orders to cover handling and reverse logistics.

COD Terms & Conditions

Please read these terms carefully before placing a COD order:

• All COD orders require order verification via WhatsApp or phone call before dispatch.
• Payment must be made in cash only at the time of delivery to the courier agent.
• The ₹100 COD fee is non-refundable, even if the order is cancelled or refused at the time of delivery.
• Please keep the exact invoice amount ready during delivery — couriers may not carry change.
• Order verification is a mandatory step to prevent fraud and ensure smooth delivery.

How COD Works

1. Place your order on our website and select Cash on Delivery at checkout.
2. Our team will contact you via WhatsApp or phone to verify your order details.
3. Once confirmed, your order ships within 24-48 hours.
4. Track your parcel using the tracking link we send.
5. Pay cash to the delivery agent when your parcel arrives.

COD Availability

Cash on Delivery is available across all serviceable PIN codes in India. In rare cases where COD is unavailable for a specific location, we will contact you with alternative payment options.

Important Notes

• Repeated refusal of COD orders may lead to COD being disabled for future orders from the same contact.
• For high-value orders, we may request partial advance payment to confirm the booking.
• We reserve the right to decline COD orders at our discretion.

Contact Us

For any COD-related queries, please reach out to us: 📱 WhatsApp: +91 9326380670 📧 Email: [email protected] 📍 Address: A101, Musafir Khana Road, Mumbai, Maharashtra, 400004 Thank you for shopping with Premium Watch Store India.