FREQUENTLY ASKED QUESTIONS
At Premium Watches Store India, we accept returns or replacements only in the following cases:
The product is damaged upon delivery
The product received is of an incorrect size
In such cases, a refund or replacement will be issued as appropriate.
Important Requirement:
To initiate a return or replacement, you must provide a complete unboxing video of the parcel.
The video must clearly show the entire unboxing process, from the sealed package to the product inside.
The video must be continuous—no pauses, cuts, or edits will be accepted.
This video is essential for quality verification and to validate your claim.
Please note:
Without a proper unboxing video, we will not be able to process any return or replacement requests.
Thank you for your understanding and cooperation.
If you have any questions, feel free to contact our support team.
We cannot process or address any complaints related to product damage, defects, or missing items without a complete unboxing video.
The unboxing video serves as essential evidence and must:
Clearly capture the parcel in its sealed condition
Show the entire opening process without any pauses, cuts, or edits
Clearly display the product and any issues being reported
It should start with a 360° view of the intact package from the outside and then proceed to a full unboxing video.
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If your return is approved, the refund will be processed to your original method of payment.
Please note that it may take a few business days for the amount to reflect in your account, depending on your bank or payment provider.
It may take some time for your bank or credit card company to process and post the refund.
Need Help?